Order and Expedite

Anthony Palermo

Is there an option to allow both Order and Expedite? In our usage and in reviewing documentation we see Recommended Order for new orders which will respect lead time. Expedite (Delay and Cancel for that matter) apply to existing firm orders. But how is the scenario handled when an order should be placed and also needs to be expedited? Currently it seems the ways to accommodate this would be adding steps: either place a recommended order then once the system updates review expedite message and process (which is essentially touching the same need twice), or manually reviewing the critical understock and placing a manual order. 

Various Zen Desk articles each typically address messages as only firm orders. 

https://johngalt.zendesk.com/hc/en-us/articles/360022787652-Action-Messages

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  • Najilah

    Hi Anthony,

    Happy to help!

    Atlas recommendation should be expedited automatically by DRP calculations, so when DRP calculates the understock situation it should recommend the order earlier. 

    • Just to make sure that we fully understand the "why" behind the question/situation, we'll need some examples. The Customer Success team will be contacting you directly, momentarily. 
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  • Anthony Palermo

    Below is an example. No firm committed orders. System recommending to place an order respecting lead time which is beyond our critical understock date. Perhaps this is accommodated via a setting or configuration. 

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  • Najilah

    Thank you. Our team will follow up with you directly on Monday.

    Have a great weekend!

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