Object reference not set to an instance.

Applies to: All Forecastx versions

Office versions: All

Symptom: When trying to open the forecastx menu, it doesn't opens up but instead prompts the error message: "Object reference not set to an instance.", preventing from using the Forecastx.

Solution

Please follow these steps to troubleshoot your Forecastx (sidenote: you must have admin rights to proceed):

1. Uninstall the forecastx
   
2. Delete all leftover files  
   "my forecasts" from documents folder"john galt solutions" from c:\program files or c:\program files x86"forecast" and "john galt solutions" from c:\programdata (sidenote: this one is a Windows system hidden folder)
3. Disable the anti-virus for the duration of the entire process (optional)
   
4. Run the office auto repair option
   Go to settings/apps and choose modify.You can select the quick repair, but it is mostly recommended to use the online repair.
5. Install the forecastx making sure it is done with admin privileges.